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What You Need to Know Before You Play

Access to 68tk depends on your local law and the eligible regions where we operate — read these conditions before you open an account or make any deposit via bKash, Nagad, or Rocket.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet conditionsBangladesh-specific legal context
68tk What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account status, an eligibility decision, or a specific clause in these terms, contact us through the channels below. Legal queries are handled separately from general account support and may take longer to resolve — we will always confirm receipt and give you a reference number.

Live Chat Open the chat widget from any page on 68tk. Describe your legal query clearly and request escalation to the compliance team if your issue is account-eligibility related.
Email Support Send your legal query to our support email. Include your registered account ID, the wallet type you use — bKash, Nagad, or Rocket — and a clear description of your concern.
Account Help Centre Access the Help section from your account dashboard. Select the Legal or Account Eligibility category to submit a formal request and track its status.
HOW WE HANDLE THIS

Data, Security and Account Integrity

We apply strict controls to your account data, wallet linkages, and identity records. Here is how each area works in practice — not as a policy summary, but as the actual process your account goes through.

Data Retention

We hold account data for the period required by applicable law. When you close an account, transaction records linked to bKash, Nagad, or Rocket remain on file for the statutory retention window.

Cookie and Session Handling

Cookies manage your login session and remember your wallet preference. You can clear session cookies from your mobile browser settings at any time without losing your account data.

Account Security Controls

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes or Corrections

To correct personal details — name, mobile number, or linked wallet — raise a formal request via the Help Centre. We verify against your original identity documents before any change is applied.

Frequently Asked Legal Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to Bangladesh. If your question is not here, use the live chat or email route above.

Access depends on local law and your eligible region. You are responsible for confirming that using this platform is lawful where you are located before opening an account or depositing.

Wallet details linked to your account are retained for the statutory period required by applicable law. They are not shared with third parties outside of legal or compliance obligations.

Yes. Accounts in breach of eligibility conditions — including those opened from restricted jurisdictions — may be suspended immediately. We will notify you by email and explain the next steps.

Submit a data access request through the Help Centre under the Legal category. Include your account ID and registered mobile number. We process requests within the timeframe required by applicable rules.

We may request a national ID, a screenshot from your bKash or Nagad app showing the account name, and proof of address. Requests come from our compliance team via your registered email.

We publish the current version at this URL. For material changes, we send a notice to your registered mobile number or email. Continued account use after notice counts as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.